GENERAL CONDITIONS OF SALE

ART. 1 – GENERAL RULES

1.1 Surfing the net in this area you can access Sigoa online shop, at shop.sigoagym.com ("the Website”). When surfing in the site and passing an order, you automatically accept the General Conditions of Sale and the Data Protection Policies that apply to this website and are explained here.

1.2 Products sold on the website shop.sigoagym.com are sold and invoiced by Sigoa S.n.c. di Buzzi Sabrina e Giorgia, whose headquarters are in Via M. Buonarroti 70-72, 20851 – Lissone (MB) This company registered to the Chamber of Commerce of Monza, listed in the REA (Economic Administrative Index) , number MB - 1382972, VAT number 02194520967. For any information concerning orders, deliveries and purchases in general, you can get contact with the following methods: email: customercare@sigoagym.com, Phone number: 039/2145428- From Monday to Friday, 10 am-1pm, local time (Rome).

1.3 The use of the online purchase service regulated by these General Conditions of Sale is solely aimed at consumers (from here onwards defined as “Customer” or “Customers” in plural form), intended as natural persons that act for purposes that are not connected to the commercial, business, artisanal or professional activity they may perform and over 18 years old (or, in case they are underage, they should be authorised by their legal guardian).

1.4 The Custumer must read these General Conditions of Sale with great attention before getting access to the products on the website, as they are indended as generally and doubtlessly accepted upon purchasing the products.

1.5 We kindly invite the Customers to print a copy of the purchase form and of these General Conditions of Sale, whose terms can be unilaterally modified by Sigoa s.n.c without any notice.

1.6 Sigoa s.n.c. holds the right to modify these General Conditions of Sale at any moment, at its discretion, without giving any notice to the Website users. Any modification will be valid from the date when the new General Conditions of Sale are published on the Website, as mentioned in the header of the General Conditions of Sale and will apply only to any purchase made starting from that date.

1.7 Data concerning every Order will be saved by Sigoa s.n.c. on its systems. To keep this information confidential, the Customer will be allowed to access them only after authentication to the reserved area of the Website called “my account” with the right access credentials (email and password), chosen when registering to the Website. In this reserved area and with the credentials, the Customer will be able to do the following: check the closed contracts, the orders being processed and those who have just been placed, as well as update and save any personal data, together with data concerning the newsletter subscription. The Customer will make any effort to keep the access credentials to the reserved area of the Website confidential, without disclosing them to any third party.

1.8 The Website and the products in it can be visualized and bought in the following languages: Italian, English.

ART. 2 – OBJECT

2.1 These General Conditions of Sale regulate the offer to the public, the placement and the receipt of orders for products in the Sigoa online shop. They do not regulate, though, provision of services or sales of products by other subjects that are not the seller and may be on the Website with external links, banners or other links.

2.2 These General Conditions of Sale also regulate the offer, the placement and the receipt of orders for products by e-mail.

ART. 3 TERMINATION OF THE CONTRACT

3.1 These General Conditions of Sale are integral and essential part of the sale contract with the Customer. Transmitting the order electronically implies that the Customer knows and accepts these General Conditions of Sale thoroughly. In case the Customer does not agree with one or more terms of these conditions, we kindly ask him/her not to shop on shop.sigoagym.com (“the Website”).

3.2 To buy one or more products on the Website, the Customer is required to sign in the Website and give to Sigoa s.n.c, respecting all the applicable Laws concerning personal data protection, all the necessary information to allow the company to process the orders.

3.3 To finalize the purchase with Sigoa s.n.c, the Customer will have to pass the order to Sigoa s.n.c. following the procedure in the Website. The electronic transmission of the order obliges the Customer to pay the corresponding price.

3.4 When the Customer places and order, they will receive an email from Sigoa s.n.c. with a confirmation of the order and its summary.

3.5 Sigoa s.n.c has the right to reject any order from customers having any controversy about unpaid previous orders.

ART. 4 – WAYS OF PURCHASE

4.1 The products sold by Sigoa s.n.c. are solely those available on the website of Sigoa s.n.c. when passing an order, as they are described in the corresponding pages.

4.2 It is in any case understood that the pictures accompanying the descriptions of a product have solely informative purposes and may not be a perfect representation of its features; for example, they can have different colours and dimensions (also due to the browser and the monitor used to access the Website and to visualize the pictures).

4.3 To place an order, the Customer will have to fill in the purchase form on the Website in every part and send it after reading the General Conditions of Sale very carefully, as well as the features of the product/s they would like to buy.

4.4 Sigoa s.n.c will conferm the reception of the order with an e-mail to the address given by the Customer. This message of confirmation will contain the data of the order as given by the Customer, to check them and promptly rectify any wrong information.

4.5 The access credentials (email and password) given by the Customer are the only way to validate the Customer's access and the only suitable way to identify the Customer. For this reason, anything connected with this access will be connected to the Customer and will be binding upon them.

4.6 The Customer is bound to keep his/her data secret and guard them with all due attention, without disclosing them to third parties, also temporarily.

4.7 In case the Customer gives any false or incomplete data, but also in case there is any objection about the payments made by the subjects, Sigoa s.n.c. will have the right not to activate or pause the service until any balance is paid or correction is made.

4.8 The data given upon purchase must be soIely the real personal data of the Customer and not those of any third party, or any made up data. SIGOA s.n.c. holds the right to legally pursue any violation and abuse, in the interest and safeguard of all the consumers.

4.9 The Customer must be older than 18 (major) and have full capacity to act.

4.10 Product availability corresponds to their availability when the Customer places the order. This availability is to be in any case considered approximate because, as other customers may be online, the products may be sold to others before confirmation of the order.

4.11 Some products may be partially or totally unavailable also after the order confirmation has been sent. In this case, the order will be automatically modified with the elimination of the unavailable product and the Customer will be immediately informed by email.

4.12 Moreover, the Customer is aware of the fact that they can order products of the Platinum line on the Website. The Customer is aware of the fact that these products are not available for dispatch when the order is placed and they are subject to the delivery times mentioned in the product description, as specified in the “Dispatch and Delivery” Section. These products are clearly identified on the Website in the “Notes on delivery” Section.

4.13 The Customer understands and accepts the fact that, when ordering a product of the Platinum line, the corresponding price shown on the Website in the Shopping Cart will be charged in advance, i.e. when placing the order. Upon sending the order, the Customer becomes bound to pay the stated price, although the Product is still to be made. This Product will be delivered to the Customer before the estimated date stated in its description (around 4 to 8 weeks from the receipt of the email of confirmation). When the Order placed contains one or more Pre-Ordered products as well, together with the products already available, the Customer will be charged in advance with the price of all the products in this Order (i.e upon placement of the Order). All the Products will be delivered together before the deadline for delivery of the Pre-Ordered Products, as stated in the Product description.

4.14 In case of an order composed by available and unavailable products, in case the Customer wants to receive the goods in stock in a short time, as provided for this product category, they will have to place two separate orders and pay their shipping costs separately, so that the products are separately delivered.

4.15 All the other further details concerning payment, delivery and confirmation of products of the Platinum Line are specified in the order confirmation sent by email and/or in the following sections.

4.16 Apart from what is clearly stated here, the Customer accepts that all the clauses in these General Conditions of Sale are valid also for the products of the Platinum Line.

ART. 5 – METHODS OF PAYMENT

5.1 The prices stated on the website are offered to the public pursuant to art. 1336 Civil Code and include VAT and other taxes. Any other expedition cost or payment expense will be communicated in advance to the Customer through the Website or in these General Conditions of Sale.

5.2 The price of the products will be stated on the Website.

5.3 The prices of the products may be subject to updates. The Customer is bound to check the final selling price before passing the order. A clear mistake in prices stated on the Website in comparison with the commonly known price of the chosen product(s) will allow SIGOA s.n.c. not to confirm the delivery and to immediately refund the amount of the purchase to the Customer, without any possibility of objection or exceptions.

5.4 In case of any mistake, Sigoa s.n.c will inform the Customer as soon as possible, to allow the order confirmation at the right price or the possibility to cancel the order. For no reason will Sigoa s.n.c. be bound to provide any product at the lower wrong price.

5.5 Prices on the Website include VAT and they DO NOT include expedition fees and any custom duties when applicable, import taxes and local taxes. Prices can be altered at any moment. These changes are not applicable to any order for which confirmation has already been sent.

5.6 Once the desired products have been chosen, they will be added to the shopping cart. It will be then necessary to follow the purchase instructions, inserting or veryifing the requested information in every passage of the purchase process. The details of the order can be modified before payment.

5.7 The Customer can also request the invoice for the purchase to Sigoa s.n.c, if desired, pursuant to art. 22 Presidential Decree, n. 633/1972, for any purchase exceeding Euro 300.00. Otherwise, a receipt will be issued. Once a receipt is issued, an invoice CANNOT be issued. The fiscal documents concerning payment will be put inside the parcel.

5.8 Payment can be made by: Credit Card (Circuito Nexi) Bank Transfer In case payment is made by Credit Card, NEXI secure server can be used. In no case will Sigoa s.n.c be able to see any information concerning the Customer's credit card, which will be passed through a secure server directly to the bank controlling the transaction. No computerised archived owned by Sigoa s.n.c. will keep these data and for this reason Sigoa s.n.c. will not be responsible for any fraudulent or inappropriate use of credit cards by any third party upon payment. The Customer is the only person responsible for the inserted data and for this reason they must guarantee the use of cards in their lawful possession. The amount of the order will be charged the following day, except for the right of the Customer to have the amount back in case of non-fullfillment from the Seller or in case the contract is not fullfilled for any reason.

ART. 6 – DISPATCH AND DELIVERY

6.1. Deliveries from the Sigoa on line shop are only for the areas and the Countries mentioned on the Sigoa website and listed below. Sigoa website cannot accept any purchase request from any country which is not included in those listed when registering. Deliveries will be made only through the Sigoa carrier, MBE. (Mail Boxes: www.mbe.it; email: mbe607@mbe.it; tel: 039/4669007).

6.2. Sigoa holds no responsibility for any expedition delay which is not directly and doubtlessly caused by Sigoa itself.

6.3. Delivery costs change according to the type of delivery, destination and weight (in Kilos) of the parcel.

6.4. Delivery times are to be considered only approximate:

Standard deliveries Italy - from 3 to 6 working days (not mandatory)

Express deliveries Italy - from 2 to 4 working days (not mandatory)

Expedition cost to be added to the base cost (see table above)

Standard deliveries Switzerland – from 3 to 6 working days (possible customs controls)

Standard deliveries abroad – from 4 to 7 working days

Delivery times can in any case change within a maximum of 30 (thirty) days from the order confirmation, pursuant to the current Laws.

6.5. In case a delivery is made with different deliveries in different times, the Customer will not be allowed to reject it and request any refund.

6.6. Deliveries to non EU Countries are subject to custom duties, import taxes and local taxes, which are NOT included in the price of the product. For any further information about custom duties, import taxes and local taxes in the country of residence or in the country where the products will be sent, the Customer should verify them with the competent authorities. All the extra costs, taxes and/or levies due to a certain countries, for any reason, connected to the products ordered according to the General Conditions of Sale are to be paid solely by the Customer.

6.7. Deliveries will made only from Monday to Friday (from 8 a.m to 6 p.m); there won't be any delivery on Saturday, Sunday and Italian festive days. Deliveries can be slower than usual or subject to delays from the 20th November to the 10th January every year and during festivities in Italy.

6.8. Deliveries will be made only after charging the whole amount of the order, with the exception of the Platinum line, as specified in the product description. Note that the charging of the whole amount of the order depends on the times stated by the Customer's Credit Card circuit and Bank circuit.

6.9. Sigoa will organise the delivery to the address stated by the Customer on the order and in the chosen ways. Afterwards, a summary will be sent by email, with a tracking number, that can be used by the Customer to control the delivery and contact the MBE Service Centre in Lissone for any information.

6.10. In case the Carrier delivers the goods but the Customer is not available, it will be the Customer's duty to contact the Carrier and agree on a new delivery.

6.11. In case the parcel returns to the sender for not being delivered because of unavailability of the Customer and/or the parcel is not collected when in storage, the Customer will not have the right to claim for the refund of the delivery costs and will have to pay the storage expenses, as well as those for sending the parcel back, as shown in the table below.

Storage

In case the Customer would like not to buy anymore the product that was sent back to the sender, they will be able to have a refund of the amount paid, minus the expenses for the undeliveried goods, that will be detracted from the money paid. We would like to underline that the contract will be considered closed not later than thirty days from the date of availability for delivery. In case the Customer would like to receive the products bought, they will have to repay the delivery costs.

6.12. Boxes are of the adequate size and have got adequate packaging; the products are therefore well protected.

6.13. Goods travel at the Customer's own risk.

6.14. Upon purchase, it is possible to insure the expedition(s), at the following prices

Insurance

6.15. Upon receiving the products, the Customer has to check that: the number of the boxes delivered corresponds to what is stated in the bill of lading; the package is intact, not damaged or wet or altered in any way, included sealing material (tape or metallic straps). In case the package has been damaged/tampered with, the Customer must reject the delivery and write the details on the bill of lading, then give prompt communication to the Mail Boxes Service Centre in Lissone (Mail Boxes: www.mbe.it; email: mbe607@mbe.it; tel: 039/4669007), that will complain with the Carrier and organise a new delivery, once the contested parcel has been sent back. In case the Customer decides to accept the parcel regardless of the damaged and/or tampered with package, Sigoa hasn't got any responsibility towards any missing or damaged products. Any problem connected with the integrity of the products, any correspondence between ordered and received products or any missing product must be communicated within 14 days from the delivery, in the ways explained in this document.

6.16. There will be a document in the package, confirming the quality control and the exact quantity of the garments. The Customer will find this document in the package; in case of any problem, we kindly ask you to contact Sigoa giving the quality control code you can find on the form inside the package.

6.17. An invoice can be requested only for any purchase exceeding €300.00 and upon ordering the products by giving the requested information. Otherwise, a receipt will be issued. Once a receipt is issued, an invoice CANNOT be issued. The fiscal documents concerning payment will be put inside the parcel.

ART. 7 – RIGHT OF WITHDRAWAL AND REFUNDS

7.1 Pursuant to articles 49 and following of the Legislative Decree 206/2005 and their subsequent modifications and additions, the Customer can withdraw from the General Conditions of Sale and consequently from the purchase contract for any reason, without having to state any reason and pay any penalty within 14 (fourteen) days from the receipt of the products.

7.2 In case of a multiple purchase separately delivered and made with only one order, 14 days are calculated from the receipt of the last product.

7.3 In case the Customer wants to exert the right of withdrawal, they must log into their personal area in the online shop and send the withdrawal request directly from the list of the orders made. An automated email will be generated, containing the withdrawal request and it will be sent to Sigoa s.n.c. Alternatively, a registered mail with return receipt must be sent, containing a form pursuant to the annex B of the Legislative Decree 21/2014 to the address: Sigoa S.n.c. di Buzzi Sabrina e Giorgia Via M. Buonarroti 70-72, 20851 Lissone (MB). Alternatively, the form pursuant to annex B of the Legislative Decree 21/2014 must be sent by certified email (PEC) to: sigoa@pec.it Any other explicit declaration of the decision to withdraw from the contract must be sent by registered email with return receipt to the address: Sigoa S.n.c. di Buzzi Sabrina e Giorgia Via M. Buonarroti 70-72, 20851 Lissone (MB) or by certified email (PEC) to: sigoa@pec.it

7.4 In case of withdrawal, the Customer will have sto send the products back at their own expenses, to the following address: Sigoa c/o Mail Boxes, Via Baldironi n. 8/12 – 20851, Lissone (MB), within 14 (fourteen) days of receipt of your order.

7.5 For parcels from the EU, the address is the following: Sigoa c/o Mail Boxes, Via Baldironi n. 8/12 – 20851, Lissone (MB)

7.6 For parcels from outside EU which are therefore subject to custom duties, the address is the following: Sigoa c/o Mail Boxes, Via Baldironi n. 8/12 – 20851, Lissone (MB)

7.7 Returned goods must be intact, in their original package, complete in all their parts (included packaging and any other extra document or accessory: labels, price tags, tags, seals, sequins, logo, etc.), without any sign of wear or dirt, according to the conditions mentioned below and with the connected fiscal documents. Sigoa s.n.c has the faculty to check that all these conditions are met; afterwards, the amount of the products connected to the withdrawal will be refunded, minus any expedition cost and custom duties, if applicable.

7.8 The right of withdrawal can be applied to the product purchased as a whole; withrawal cannot be applied to part of the product (for example accessories, additions, etc.); any expedition cost (and custom duties, if applicable) to return the goods will be paid by the Customer only.

7.9 The Customer is the only subject responsible for delivery, until goods are received by the warehouse specified by SIGOA s.n.c.;

7.10 In case goods are damaged during transportation, SIGOA s.n.c. will give prompt communication to the Customer, to give them time to sue the chosen carrier and get the refund; the product will be then given to the Customer and the withdrawal request will be cancelled;

7.11 Sigoa s.n.c will not hold any responsibility for any damage, theft, loss that may occur during or in connection with the delivery to return the goods.

7.12 In any case, the Customer will lose the right of withdrawal in case SIGOA s.n.c. verifies that: the returned product and/or its accessories, and/or its package are not intact; the product hasn't got its package and/or original inside packaging; the product lacks any additional element and/or accessory (for example, latches, clasps, sequins, etc.). In case the right of withdrawal is lost, SIGOA s.n.c. will give the purchased product back to the sender and charge them with the expedition costs.

7.13 Sigoa s.n.c. will refund the Customer with the whole sum already paid, minus any extra expedition cost, pursuant to art. 56, para 2, of the Legislative Decree 21/14, before 14 (fourteen) days from withdrawal, with a cancellation procedure and with the same means of payment used by the Customer for the initial transaction, with the exception of different agreements. Sigoa s.n.c has the right to hold the payment of the refund until the product is received and verified.

7.14 In any case, the Customer will not pay any cost as a consequence of this refund, apart from the expedition costs (and any custom duties, if applicable) to return the goods, that will be paid solely by the Customer. In case the Customer wants it, they can follow the instructions to book an easy return of the goods, whose expedition costs will be charged upon refund. In this last case, the Customer will pay any custom duty to return the goods.

7.15 The right of withdrawal will not be applied in case products and services provided by Sigoa s.n.c are included in the categories pursuant to art. 59 of the Legislative Decree 206/2005.

7.16 Customers in possession of a VAT number of their own cannot exert the right of withdrawal.

7.17 Change of goods – Given what said before for granted, the Customer will be able to, alternatively, require a change of the product with another product available, within the terms, in the ways and at the same conditions of the right of withdrawal. Requiring a product change implies that the Customer rejects any refund. The change can be made with one or more products of the same value, or higher than the value of the replaced products. It is understood that, in case the new product or products have a higher price than the one(s) originally chosen, the Customer will have to pay the balance, in the ways mentioned in paragraph 5, upon request of replacement.

ART. 8– WARRANTY AND COMMERCIAL COMPLIANCE

8.1 Sigoa s.n.c is responsible for any fault in the products sold on the website, pursuant to the Italian Laws.

8.2 This warranty is valid provided that: the fault becomes clear before 24 months from the receipt of the products; the Customer makes a formal complaint about the faults before a maximum of 2 months from the date when the fault became clear; the online return form is correctly filled in.

8.3 Warranty for non compliant products will be applied provided that the corresponding product is correctly used, following its original use and what is stated in the instructions for use and wash that can be found in and with the product.

8.4 In case of non compliant products, the Customer that drew the contract is considered a consumer and will have the right to get the compliance back without any expense, with fixing of replacement, or to have an adequate price reduction, or to terminate the contract only for the contested goods, with subsequent price refund. 8.5 In case the application of warranties requires the return of the product, this will have to be returned by the Customer in its original package, complete in all its parts (included packaging and any additional document or accessory).

ART. 9– RESPONSIBILITY

9.1 Sigoa s.n.c. is not responsible for any problem caused by circumstances beyond their control, such as, for example, accidents, explosions, fires, strikes and/or closures, earthquakes, floodings and other similar events that may prevent the fullfillment of the contract, partially or totally, within the times agreed.

9.2 Sigoa s.n.c. will not hold any responsibility towards any third party in case of damage, losses and extra costs for not fullfilling the contract because of the above mentioned causes, as the Customer has the right to be refunded only with the price paid.

9.3 In the same way, Sigoa s.n.c. is not responsible for any illecit and dishonest use by third parties of credit cards, bank cheques and other means of payment upon payment the products bought. As a matter of fact, Sigoa s.n.c. is not able to see any information concerning the Customer's credit card at any point of the transaction; this information will be passed through a secure server directly to the bank controlling the transaction.

9.4 The Customer releases Sigoa s.n.c. from any responsibility derived from the emission of wrong fiscal documents in case the mistakes are due to wrong data given by the Customer, who is the sole responsible of the input process.

9.5 The Customer has full responsibility for delivery or returned goods, until they reach the warehouse specified by Sigoa s.n.c.; 9.6 in case returned goods are damaged during transportation, SIGOA s.n.c. will give prompt communication to the Customer, to give them time to sue the chosen carrier and get the refund; the product will be then given to the Customer and the withdrawal request will be cancelled; 9.7 Sigoa s.n.c will in any case hold no responsibility for any damage, theft, loss that may take place when the returned goods are delivered.

ART. 10 – CUSTOMERS' DUTIES

10.1 Underage people (under 18 years of age) are strictly forbidden to order online on the Website.

10.2 The data given upon purchase must be soIely the real personal data of the Customer and not those of any third party, or any made up data. Sigoa s.n.c. has the right to legally prosecute any violation or abuse of this law, in the interest of and to safeguard all consumers.

10.3 The Customer releases Sigoa s.n.c. from any responsibility derived from the emission of wrong fiscal documents in case the mistakes are due to wrong data given by the Customer, who is the sole responsible of the input process.

ART. 11 – RISK TRANSFER

11.1 Any risk connected to the product will be passed to the Customer upon expedition(s). Ownership of the products is acquired when the full payment of all the costs connected to them, included delivery costs, is made.

11.2 Upon receiving the products, the Customer has to check that: the number of the boxes delivered corresponds to what is stated in the bill of lading; the package is intact, not damaged or wet or altered in any way, included sealing material (tape or metallic straps). Any damage to the packaging and/or the product or a different number of boxes received must be immediately highlighted, writing a specific description on the bill of lading that will be given back to the carrier.

ART. 12 – INTELLECTUAL PROPERTY RIGHTS

12.1 The Customer states that they are aware that all the brands, names and other distinctive traits of the products, as well as every distinctive trait, name, image, picture, written text or design used on the Website or in connection with the products are and will be property of Sigoa s.n.c and/or their successors and assigns, without the Consumer acquiring any rights on them only by accessing the Website and/or buying any product.

12.2 The contents of the Website cannot be copied, neither partially nor as a whole, transferred by any electronic or conventional means, modified or used with any purpose without a written consent by Sigoa s.n.c.

ART. 13 - CONTACTS

13.1 Any request of information can be sent by email to the following address:  customercare@sigoagym.com , by phone to the following number: +39 039 2145428 and by mail to the following address: Sigoa s.n.c. - Via Buonarroti, 70/72 20851 Lissone (MB)

ART. 14 – DATA TREATMENT

14.1 Customers' data are treated according to the Laws concerning pesonal data protection, as specified in the section containing the Privacy Policy pursuant to art. 13 of the Legislative Decree 30th June 2003 and art. 13 of the UE Regulation 2016/679 (Privacy Policy).

ART. 15 – APPLICABLE LAW AND COMPETENT COURT

15.1 Every contract of sale between Sigoa s.n.c. and the Customers following these General Conditions of Sale will be regulated and understood pursuant to the Italian Laws and in particular to the so called “Codice del Consumo” (Consumers' Code of Law), with specific reference to the norms concerning distance sales and the Legislative Decree 9th April 2003 n. 70 concerning some aspects of the electronic commerce. In any case, the rights acquired by the Consumers because of mandatory dispositions of the Laws in force in their own countries will be kept.

15.2 The United Nations Convention concerning International Sales Contracts is clearly excluded.

15.3 In case of any controversy derived from the interpretation and/or application of these General Conditions of Sale, the Tribunal of the Customers' residence or domicile (if they are in Italy) will be the only competent, without any exception. In case the residence or domicile are in a different place outside Italy, the sole competence will be given to the Tribunal in Monza.

15.4 Alternatively, the Customer has the right to start an extrajudictial procedure for any controversy, pursuant to the current Laws. The Customer has the right to access the European Online Platform called “Dispute Resolution” (European ODR Platform) to solve any controversy between Seller and Consumer. For this purpose, the Customer will have the possibility to use the on-line platform created by the European Commission, whose access is on the website http://ec.europa.eu/odr. The email address of the Seller to be written in the European ODR Platform is: sigoa@pec.it Lissone, 15 December 2018